Returns & refunds

Custom orders are final sale

Custom-printed, embroidered, personalized and made-to-order apparel and merchandise cannot be returned or exchanged for a change of mind, an event cancellation, or a size, color, quantity or design you approved. This includes items produced for company stores and group orders. Please review your product selection, size chart, order details and artwork proof before approval.

Final sale does not exclude help for items that arrive damaged, are defective, or do not match the approved order.

Damaged, defective or incorrect items

Email print@lscustom.com as soon as you notice a problem, preferably within 14 calendar days of delivery or pickup. Include your order or invoice number, the affected items and quantities, a description, and clear photos of the issue and packaging. Keep the items and packaging until we finish reviewing the claim.

If we confirm a defect, shipping damage or an LS Custom error, we will arrange an appropriate correction, repair or replacement at no additional charge. If that is not practical, we will refund the affected items. We will not charge a restocking fee for an approved defect or order-error claim.

Normal wear, damage from improper care or later alteration, and customer-approved spelling or artwork errors are not production defects. Minor screen-to-product color differences are not automatically defects; we assess the actual item against the approved order specifications.

Other merchandise and exchanges

Undecorated merchandise purchased specifically for your order is also final sale unless return eligibility was stated in your written quote or product listing before purchase. Any separately offered return or exchange terms will identify the eligible items, deadline, condition requirements and applicable costs. Defective or incorrect items remain covered by the support process above.

We do not offer routine size exchanges on customized products. Contact us if you need additional sizes so we can help arrange a new order.

How an approved return works

1. Contact us before mailing or dropping off any item.
2. We will review the issue and provide written authorization and the correct return address or pickup/drop-off instructions if a return is needed.
3. For an approved defect, damage or LS Custom error claim, we cover required return shipping and shipping for the corrected or replacement item. Use the return method we provide.

Do not ship a return to a showroom or supplier without authorization. Keep items in their received condition where possible; normal inspection does not prevent you from reporting a defect.

Refunds

Approved refunds are issued to the original payment method. We process the refund within 10 business days after approval and, if required, receipt and inspection of the returned items. Your bank or payment provider may take additional time to post it.

For a partial-order issue, the refund covers the affected items and associated tax. If an entire order must be refunded because of a confirmed defect or LS Custom error, the refund also includes the original standard shipping charge. Any other shipping adjustment will be explained when the claim is resolved.

Changes and cancellations

Contact us immediately if you need to change or cancel an order. Changes depend on the order’s progress and are not guaranteed. If cancellation is possible, completed design or setup work, purchased nonreturnable materials and production already performed may be deducted from the refund. We will explain any deduction based on your order and work completed. An order cannot be cancelled once production is complete.

Customer-supplied garments

We cannot refund the purchase price of garments or products you bought elsewhere. If there is a concern with decoration we performed, contact us for review under your written order terms and applicable law.

Scope of this policy

This policy applies to purchases directly from LS Custom. Any different return terms must be disclosed and agreed to before the order is placed. Existing orders retain the terms agreed to at purchase. This policy does not limit rights or remedies that cannot be excluded under applicable law.